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Answers to what everyone’s asking — quick, clear, and honest
We currently ship to all regions in Canada where cannabis vape products are legal for adult use. Please ensure you meet your province’s legal age requirement before placing an order.
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most packages arrive within 3–7 business days once shipped
All packages are shipped discreetly in plain packaging with no visible branding. You’ll receive a tracking number by email once your order has been shipped.
If your order hasn’t been processed yet, you can contact us at in**@***il.co within a few hours of purchase to request changes or cancellation. Once shipped, we’re unable to modify the order.
Due to the nature of cannabis products, we cannot accept returns on used or opened items. However, if you receive a defective or damaged vape, please reach out within 7 days of delivery.
If your product is defective upon arrival, take a photo or short video showing the issue and contact in**@***il.co. We’ll review your claim and arrange a replacement if eligible.
Start slow — take 1–2 small puffs and wait a few minutes to feel the effects. Everyone’s tolerance is different, and factors like potency and body chemistry can affect how you respond.
Typically, the effects of vaping cannabis oil can last anywhere from 1 to 3 hours, depending on dosage, strain, and personal tolerance.
Our products are crafted for adult recreational use. Always consult with a healthcare professional if you’re using cannabis for medical purposes.
Our cartridges use standard 510-thread connections, making them compatible with most vape batteries and pens on the market. Check your device’s specifications before use.
For best flavor and vapor production, use a low to medium voltage (2.0V–2.8V). Higher settings may burn the oil and reduce the terpene flavor quality.
Yes — as long as your device supports 510-thread connections. However, for the best experience, we recommend using 71oil-approved batteries designed for optimal performance with our carts.
Make sure the battery is fully charged.
Ensure the cartridge is screwed in firmly (not too tight).
Try preheating your battery to loosen any thick oil.
If still not working, test the cartridge on another compatible device to confirm the issue.
Clogging can happen when oil thickens or condenses near the mouthpiece. Try warming your cartridge gently with your hands or by activating your pen’s preheat mode. Always store your vape upright in a cool, dry place.
This usually means the voltage is too high or the oil is running low. Lower your voltage setting and avoid chain-hitting to preserve the flavor and terpene profile.
This usually means the voltage is too high or the oil is running low. Lower your voltage setting and avoid chain-hitting to preserve the flavor and terpene profile.
Yes — all our terpenes are 100% cannabis-derived, extracted directly from fresh flowers for authentic flavor and effects.
Absolutely. Every batch is tested for purity, potency, and contaminants to ensure consistent quality and safety.
Yes! For wholesale or distribution inquiries, please contact us through our telegram.
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